What is a maintenance emergency? Maintenance emergency is a situation that must be addressed immediately and cannot wait until the next business day. An example would be a burst pipe where there is a significant water leak that cannot be stopped. On the other hand, a leak from an overflowing toilet can be temporarily stopped by closing the valve on the water supply line and does not constitute a maintenance emergency. Only situations that pose imminent damage to the property or safety of the residents are treated as a maintenance emergency.

What do I do in case of a maintenance emergency? If you are experiencing a maintenance emergency please call us right away. Our direct phone line is 323-378-9060. We are available 24/7 for maintenance emergency.

How do I submit a maintenance request? A maintenance request could be submitted via our website. Follow the link on the Tenants page and fill out a simple form. Please remember to describe the issue in detail, let us know when you will be available for repairs or give us a written permission to enter your unit if you wish for us to do the repairs in your absence.

What will be the amount of my security deposit? The amount of you security deposit will depend on your credit and other factors that demonstrate your ability to pay your rent on time and be a responsible tenant. We follow all the Fair Housing Regulations and provide an Equal Housing Opportunity.

What is an application fee? Application fee is a standard non-refundable fee that helps us recoup our cost of performing your credit check and processing your application. Our current application fee is $45.00 and is due with each submitted application. Every person over 18 years of age who is going to live in the rental unit must submit a rental application and pay the application fee.

Can I add another person to my lease? In order to add another resident to your lease, the person whom you plan to add must go through the similar application process as all initial tenants. They must be approved and must be added to your lease in writing. They will need to sign all the original paperwork. In any case, the total number of occupants cannot exceed our occupancy limits. Subleasing and/or subletting is not allowed and is considered an incurable breach of contract.

I am on the lease, but I must move. What are my options? Lease is a binding contract and you are required to fulfill your obligations. You can also find a suitable replacement. Any such person would have to go through the application process, be approved by our office, and sign a new lease with us. If you don’t find a suitable replacement and move out before your lease expires, you will be responsible for the rent until the end of your lease. We will make the best effort to find a new tenant for your unit as soon as possible. Your liability for unpaid rent will end as soon as the new tenant takes possession of the premises.

Someone is parked in my space. What do I do? Please contact you on-site manager or property supervisor and they will post an appropriate notice on their vehicle. If the vehicle is not moved within 24 hours, it will be towed at vehicle owner’s expense. If for any reason the same vehicle is observed in your parking space in the future, please contact your on-site manager or property supervisor and the vehicle will be towed immediately.

When and where do I pay my rent? Your rent is always due on the 1st day of the month or earlier. You can pay your rent in the form of a check, cashier’s check or a money order. You can pay your rent in-person or as otherwise specified in your lease or rental agreement. For your convenience you can also pay your rent online via our secure online portal. This service is provided to you at no additional cost. Once you set up your online account, you will be able to make online payments, see your account balance and other tenant account details. If you have not yet established your online account, please contact your property supervisor. We encourage you to use this free and convenient method of payment.

Can I make any changes in the unit like paint the walls or change the flooring? It is your responsibility as a tenant to keep the unit in good, clean condition. Alterations without express written permission of the landlord are not allowed. If you choose to make any alteration to the premises without express written consent of the landlord, it will be your responsibility to restore the rental unit to its original condition before you move out.

What happens if I don’t pay my rent? Your rent is always due on the 1st day of the month or earlier. If for any reason you are paying your rent after the 1st day of the month, please include the late fee specified in your lease with your rental payment. I your rent remains unpaid, we will serve you a ‘3 day notice to pay rent or quit’. You will have 3 days to pay your rent or vacate the premises. Please note the if you choose vacate the premises, you will still be responsible for paying the rent as specified in your lease or rental agreement. If you choose to stay in the unit and fail to pay the rent, unlawful detainer action proceedings will be started against you.

I am moving out. When will I get my security deposit back? Your move-out summary together with your security deposit will be mailed to you within 21 calendar days after you vacate the premises. Potential deductions to your security deposit are cleaning charges, any unpaid balance due on your account, and any damages in excess of the ordinary wear and tear. It is your responsibility to provide your new mailing address. If you fail to do so, the move-out summary will be mailed to your last known address.

If you have any additional questions, please contact your property supervisor.